Shipping Policy

  • All orders will be shipped via Ground Service or the most economical method as determined by First Edition.
  • Orders containing Dangerous Goods may incur an additional charge of $20.00 CAD. Most AED batteries qualify as Dangerous Goods.
  • Changes to our shipping rates may occur without notice.
  • Changes in courier service may be required as determined by First Edition in order to maintain compliance with Transport Canada Dangerous Goods requirements.
  • If there is an error with the recipient shipping address provided and the package has to be resent, the customer will be required to pay for additional shipping costs after the first attempt.
  • Please ensure that shipping addresses provided are accurate.

Important notes:

  • Please check all orders upon receipt.
  • Please call us immediately at 1-877-600-2644 if there is an error with your order or you receive damaged or defective merchandise.
  • Any discrepancy must be reported within 15 days of order delivery per tracking

Returns Policy

  • Special Order items and Dangerous Goods shipments including AED units and/or batteries are not eligible for return.
  • PPE or active treatments such as Naloxone/Narcan, EpiPens, or similar over-the-counter therapies and drugs are not eligible for return.
  • Please call us or complete the RMA Request Form to obtain a Returned Merchandise Authorization (RMA) Number prior to returning any merchandise.
  • Please clearly write your RMA number on the shipping label of returned items.
  • Items returned to us without an RMA will incur a 20% restocking fee.

1-877-600-2644 | info@firsteditionfirstaid.ca | RMA Request Form

  • You may receive a refund or credit on most other items within 15 days of delivery
    • Excluding Special Order items.
    • Excluding items marked as ‘nearly new’ condition Items must be unopened and in their original packaging.
    • All returned items must be in new condition.
  • Oversized, overweight, and Cabinet items will incur a 15% restocking fee except in the case of First Edition’s shipping error.
  • Returns initiated beyond 15 days may not be accepted.
  • Returned items must be received less than 45 days after their shipment date.
  • Coupon Codes must be used at time of purchase. No refunds or credit will be applied to orders after order confirmation.
  • Refunds processed from orders will be refunded minus any applicable processing fees.
  • Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we highly recommend that you ship returned items safely using a reputable carrier who will issue a tracking number for the shipment. First Edition is not responsible for customer returns that are lost or damaged during shipping.
  • Items not purchased from First Edition may not be returned to First Edition.
  • Final acceptance of returned goods is subject to examination by First Edition and the manufacturer.
  • First Edition will notify the customer with reasonable promptness if a decision has been made not to issue credit.
    • Any refund issued will be less any and all applicable freight charges except in the case of First Edition’s shipping error.
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Warranty Service Policy

All automated external defibrillators (AEDs) sold by First Edition include a minimum of a 5-year manufacturer’s warranty. First Edition will assist you in determining the best course of action regarding product warranty with the manufacturer. For additional manufacturer warranty service and technical support, questions are accommodated at the following telephone numbers based on your model of AED or accessories:

Cardiac Science Technical Support: 1-800-442-1011

DefibTech: 1-866-333-4241

HeartSine: 1-800-668-8323

Philips Healthcare: 1-800-263-3342

Physio-Control: 1-800-668-8323

ZOLL Medical: 1-800-442-1011

Product Support and Questions

1-877-600-2644

info@firsteditionfirstaid.ca

Warranty or Recall Support and Questions

1-877-600-2644

support@firsteditionfirstaid.ca